NASFAA Employment Opportunity: Certification and Credentialing Specialist
POSITION SUMMARY
The National Association of Student Financial Aid Administrators (NASFAA) seeks a highly motivated, self-starter to join its team as a Certification and Credentialing Specialist.
NASFAA WORK ENVIRONMENT
NASFAA offers a competitive salary with excellent benefits and opportunities for growth. NASFAA is a mobile-first organization, meaning that we cultivate a work environment that prioritizes and optimizes the flexibility for staff to work remotely most - or all - of the time without sacrificing our ability to fulfill the mission of the organization or the quality of our products or services. This position is slotted for remote work with minimal associated travel requirements.
The National Association of Student Financial Aid Administrators (NASFAA) is the only national, nonprofit association with a primary focus on information dissemination, professional development, and legislative and regulatory analysis related to federal student aid programs authorized under Title IV of the Higher Education Act of 1965, as amended. Our membership consists of more than 29,000 financial aid professionals at nearly 3,000 colleges, universities, and career schools across the country. NASFAA member institutions serve nine out of every 10 undergraduates in the United States.
ESSENTIAL DUTIES
Primary Responsibilities
- Provide operational and project support in the administration, entry, collection, review, and reporting of information relevant to NASFAA’s certification and credentialing testing products and programs.
- Assist with constructing, maintaining, and revising assessments in the certification and credential Testing Center (Meazure/Yardstick)
- Assist with maintenance of program records (Egnyte) and project management tools (Asana)
- Serve as primary liaison with external vendors for testing, certificates, and digital badges.
- Maintain proficiency with the technology associated with NASFAA’s products, office procedures, and communication practices.
- Coordinate with NASFAA’s information technology and membership teams to ensure accurate data management, application processing, and registration set-up (CMS and iMIS)
- Maintain strong working knowledge of iMIS and its relationship to Meazure/Yardstick
- Implement changes to program web pages and online resources.
- Assist with maintaining documentation and/or training materials on the use of the testing center and related products and resources.
- Extract data and create regular reports on assessment outcomes, item analysis, data security, survey results, and other statistical data and analysis via dashboards and other vehicles.
- Record, review, and document credential and certification testing analytics on monthly dashboard (iMIS, Crystal Reports, Google Suite, Excel)
- Generate and monitor standardized communication to candidates and certificants.
- Monitor reports and notify appropriate team members of potential issues.
- Provide excellent customer service, including monitoring designated email accounts, instant messaging platforms, and phone calls, and ensuring timely and accurate responses to inquiries.
- Review certification applications and credential “experience pathway” resumes promptly and notify appropriate team members regarding eligibility questions or concerns.
- Review recertification activity submissions promptly and notify appropriate team members regarding exceptions or precedents.
- Update the online certification Registry and credential Honor Rolls on a weekly basis.
- Assist with certification exam preparation workshop development and deployment.
Other Responsibilities
- Maintain knowledge of industry trends and standards for credentialing through articles and online resources, attendance of conferences, webinars, and additional training opportunities
- Assist with marketing and communications for promotions as needed.
- Assist the program staff liaisons of the CFAA Program Commission as needed.
- Attend NASFAA conferences and assist with the NASFAA Booth as needed.
- Other duties as assigned.
QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS
Required Skills
- Associate or bachelor’s degree preferred.
- 3 years of relevant experience (internship experience considered)
- Experience in database administration and project management.
- Customer service experience supporting internal and external stakeholders.
- Excellent critical thinking, communication, and operational skills
- Ability to work independently and manage multiple projects and priorities at once, especially in a remote/teleworking environment.
- Ability to learn new technologies and adapt to change.
Preferred Skills
- Familiarity with certification management systems and project management tools
- Familiarity with Zoom and instant messaging platforms, as well as Microsoft 365 and Google Workspace products
- Experience working in higher education administration and student services.
The successful candidate will:
- Understand and be comfortable working in a mission-driven organization where individual and departmental goals must align with strategic priorities.
- Have demonstrated their ability to work successfully in a team-based environment where “the whole'' is more important than any one individual.
- Be comfortable with team-based accountability, departmental reporting and paying attention to results; NASFAA is focused on team results, not individual milestones.
- Express and demonstrate enthusiasm for and commitment to NASFAA’s staff-developed Core Operating Values
NASFAA CULTURE
NASFAA is a mission-driven national organization that is focused on supporting the financial aid profession and advocating for public policies and programs that increase student access to and success in postsecondary education. In independent, third-party surveys, NASFAA’s 50-person staff consistently rate high levels of engagement and satisfaction. NASFAA is focused on the greater good: for NASFAA members, students, and society as a whole. It is a fast-paced organization with specific strategic plans, with latitude for creative thinking and problem solving.
At NASFAA, we strive to attract and retain a diverse and talented workforce that will contribute to the association’s goals, mission, and vision. It is NASFAA’s policy not to discriminate against any applicant for employment because he or she is an individual with a disability or has veteran status. NASFAA will provide reasonable accommodations to employees whose ability to perform their job is affected by pregnancy, childbirth, breastfeeding, or related medical conditions. NASFAA is an equal opportunity employer.
TO APPLY
This is a full-time, exempt position. The salary range is $60,000 - $65,000. NASFAA offers excellent benefits including 100% paid health insurance premium for the employee and partially covered dependent coverage, and a contributory retirement savings plan. Interested applicants should apply by July 31, 2024 for full consideration. The position will remain open until filled. Applications will be reviewed on a rolling basis.
Publication Date: 7/17/2024