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Attigo® by Ascendium®: Student debt letters are an easy and effective way to communicate important college financing information. Customized messaging, school branding, no login barrier, and private loan details are just some of the reasons why schools are using College Cost Meter to support informed borrowing. Learn more about Attigo.

The Department of Education (ED) on Wednesday announced that it approved $37 million in student loan debt discharges for over 1,200 borrowers who were enrolled in the University of Phoenix between Sept. 21, 2012, and Dec. 31, 2014, and applied for relief through borrower defense to repayment claims. 

Federal Student Aid (FSA) has published its updated Federal Student Aid Estimator tool to help students and their families calculate the amount of financial aid they may be eligible to receive for the 2024-25 award year. This tool, per FSA, estimates the Student Aid Index (SAI) for the 2024-25 award year, not the Expected Family Contribution (EFC) for the 2023-24 award year. FSA encouraged students to use this tool before filling out their FAFSA to help inform them of their options for funding their postsecondary education. FSA also reminded users that this tool is not a substitute for the 2024-25 FAFSA, which will be released in December 2023. According to FSA the form should take students, parents, counselors, and prospective students about 5-10 minutes to complete.

We've all had good customer service experiences, and those that left a lot to be desired. While financial aid is a student service function with customers at its core, aid administrators also must follow a plethora of rules that can come across as not customer-friendly. Tune into this webinar, on October 11 at 2 p.m. ET, to learn how to balance following the rules with providing a positive customer experience. Register now and reserve your seat today!

Blue Icon Advisors, NASFAA Consulting, is looking for financial aid professionals at all levels to join its team of independent consultants. Currently Blue Icon is looking for peer reviewers for the Standards of Excellence (SOE) Review Program, interim leaders who can travel and/or work full-time, and interim staffing (remote or on-site). As an independent consultant, you will work directly with financial aid colleagues across the country, expand your own professional network, earn additional income, and more. Take the next step in your career and apply today.

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